PLATFORM CONTROLS

Every action has an owner. Every decision has a history.

Bring approval authority, service levels and financial consequences into the same workflow.

Controls shared across the platform

Configurable service levels

Set a due date for reviews, registrations, refunds and other workflow steps. Monitor ageing and escalate overdue work.

Approvals that reflect authority

Route decisions by amount, project, role or exception type. Retain the approver, reason and time alongside the transaction.

Automated notifications

Use configured in-system alerts, email and WhatsApp flows to prompt the person responsible for the next action.

Role-based access

Limit inventory, portal actions and sensitive changes to the appropriate users, teams and channels.

Transaction history

Keep changes to price, status, allocation, customer and contract information linked to their supporting approvals.

Accounting from approved events

Connect invoices, commissions, refunds and adjustments to the approved business outcome.

From business event to completed action

01

An agreed condition is met

A transaction reaches an eligibility threshold, due date or required approval stage.

02

The request reaches its owner

The workflow creates or routes the action, with supporting evidence and a service-level clock.

03

The authorised person decides

Validations and approval rules govern the decision and preserve its history.

04

Connected records are updated

The approved outcome flows into the relevant customer, unit, broker and financial records.

Management can see what needs attention

What is pending?

Review open actions by project, workflow and status.

Who owns it?

See the responsible team or approver and the reason progress has stopped.

What is the impact?

Assess the transaction value, ageing and service-level position.

Integrations are part of the implementation

The presentations describe DocuSign or configured e-signature, email, WhatsApp-assisted approvals and accounting connections. Your implementation defines which services are used, how approvals are captured and which records are updated.

Integration access, service subscriptions, configuration and testing form part of the agreed project scope.

See your own workflow in Property Hive.

Walk through your projects, approval rules and reporting priorities with our team.